Warranty & Return Policy
We strongly suggest that you setup your display upon receipt. While we
endeavor to ship you a perfect item, unfortunately freight damage does
occur. Any replacement parts or missing items will be shipped via FedEx
ground at our expense. We will be happy to ship any replacement parts or
missing items by an expedited method on your account.
We stand behind our products. All our displays are covered under warranty to be
free from defects in hardware material and workmanship if properly used under
normal conditions. Under this warranty we are limited to correcting or replacing, at
our discretion, any hardware or parts that shall be returned to us. This warranty
shall not apply to any products that must be replaced because of normal wear, that
have been subject to misuse, negligence, improper installation, or accident, or that
have been altered by someone other than TL Trade Show Displays. Any
units damaged during shipping or transportation will be covered by us, if shipped on
our account. Any units damaged during shipping or transportation on an account
other than TL Trade Show Displays will be the responsibility of the carrier.
Our pop-up display units feature lifetime warranty on the pop-up frame.
All orders from TL Tradeshow Displays may be returned within three days
of receipt for a full refund except for special-order products and
graphics. To return or exchange all or part of your order, you must contact
us for a Return Merchandise Authorization number (RMA#). Please call us at 949-861-7329.
All returned merchandise must be in the original packaging including instructions,
accessories, lights, etc. Any shipping and/or handling charges on the original order
cannot be refunded. At our discretion, we may levy a restocking fee of 25% of the
cost of items returned. TL Trade Show Displays is not responsible for
shipping costs or damage on returned items. Units to be returned should be packed
carefully. Returns on Popup Displays sold with free freight will incur a $65.00 return
fee to cover the outbound freight cost.
Graphics, Exhibition Drapes and Table Skirts are produced to order and cannot be
GRAPHICS ARE PRODUCED TO ORDER AND CANNOT BE RETURNED.
We have found that we have very few defective display products but unfortunately it
does happen. In the event you receive a defective product we will send you a prepaid FedEx Ground
return label for repair/replacement of the item and/or may send
your replacement components. We may require pictures of the problem/issue prior
sending you a label and/or component. Defective items returned to us for a refund
will fall under the Return Policy and will be subject to the return fees listed under the